Frequently asked questions

Where do you ship?

We currently ship our products across India. Delivery availability may vary depending on your PIN code and the serviceability of our courier partners.
What are the shipping charges?

We offer free shipping on orders above ₹999. For orders below ₹999, applicable shipping charges will be calculated and displayed at checkout.
How long will my order take to arrive?

Orders are generally dispatched within 2–3 working days and delivered within approximately 2–7 working days after dispatch, depending on your location.
How can I track my order?

Once your order is dispatched, you will receive tracking details on the email or contact information provided at checkout. You can use these details to track your shipment.
Can I cancel my order?

Yes, orders can be cancelled if the request is received within 24 hours of placing the order. Once your order has been processed for dispatch or dispatched, it cannot be cancelled.
Are all your products handmade?

Many of our products feature handmade elements and details, especially our clay charms and accessories. Since they are handmade, slight variations in colour, shape or finish may occur, making each piece unique.
Can I customise my products?

Selected Kaagazi Studio products offer customisation options. The available customisation will be mentioned on the respective product page, if you have a specific request, feel free to reach out to us.
Can I place bulk or corporate orders?

Yes! We’d love to work with you on bulk orders, gifting, collaborations and customised requirements. Get in touch with us through our Contact Us page for details.
What if I receive a damaged product?

Please contact via our email with 24 hours of delivery, as soon as possible with your order number and clear videos of the package and product. We’ll review the issue and assist you accordingly.
Can I return or exchange a product?

Returns and exchanges are subject to our Return & Refund Policy and may vary depending on the product. Please check the policy before placing your order.
What payment methods do you accept?

We accept the payment methods available at checkout, including applicable online payment options. All available methods will be displayed before you complete your purchase.

WE DO NOT ACCEPT COD AT THE MOMENT.
I have a question that isn't answered here. How can I reach you?

We’d love to hear from you! For any product queries, order-related questions, collaborations or bulk orders, simply reach out to us through our Contact Us page.