Shipping Policy

Where Do We Ship?

We currently ship across India.

At the moment, we do not offer international shipping. If you'd like to place an international order, feel free to reach out to us at info@kaagazistudio.in and we'll see what we can do.

Shipping Charges

We offer free shipping on orders above ₹999.

For orders below ₹999, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Order Processing

Once your order is placed and payment is successfully received, we usually take 2–4 business days to process and dispatch your order.

During launches, sales, exhibitions, festive periods, or other high-volume periods, dispatch may take a little longer. We'll always do our best to keep you updated.

Please note that Sundays and public holidays are not considered business days.

Delivery times vary depending on your location:

Metro cities: 3-5 business days
Tier 2 cities: 5-7 business days
Remote areas: 7-10 business days

While we work closely with our courier partners, delays after dispatch may be outside our control.

Tracking Your Order

Once your order is dispatched, you will receive the available tracking details through the contact information provided at checkout. You can use the tracking information to follow your order's journey.

Incorrect Address or Contact Information

Please make sure your shipping address, phone number, email address, and other delivery details are correct before placing your order.

Kaagazi Studio is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible. We will try our best to help, but changes may not be possible once the order has been dispatched.

Shipping Delays & Issues

While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including:

Weather conditions and natural disasters
Carrier delays and logistical issues
Peak shopping seasons and holidays
Customs clearance for international orders
Incorrect or incomplete shipping addresses

We are not responsible for delays caused by the shipping carrier or events beyond our control. If your order is significantly delayed, please contact us and we will work with the carrier to resolve the issue.

Damaged Packages

We pack every order carefully, but packages can sometimes be damaged during transit.

If your package arrives visibly damaged, please take clear photographs or a video of the package before opening it, if possible, and contact us at info@kaagazistudio.in as soon as you receive the order.

This helps us raise the issue with our courier partner and assist you appropriately.