Return Policy

We currently accept returns only in cases where:

• You received a damaged product.
• You received the wrong product.
• The product has a manufacturing or production defect.

Returns for reasons such as change of mind, incorrect size, personal preference, or simply not liking the product may not be accepted.

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@kaagazistudio.in .

Please include:

• Your order number
• Clear photographs of the product
• Clear photographs of the packaging
• A short description of the issue
• A video of the package/product, where possible

We may request additional information to help us assess the issue.

Please do not discard the original packaging until your concern has been resolved.

We carefully pack every order before dispatch. However, if a product is damaged during transit, please contact us as soon as possible after delivery.

Once the issue is verified, we may offer an appropriate resolution, which may include a replacement, store credit, or refund, depending on the situation and product availability.

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate resolution.

Some of our products are handmade and may have slight variations in:

• Colour
• Shape
• Texture
• Finish
• Size

These variations are a natural part of handmade production and are not considered defects.

Customised or personalised products are made specifically for you and are generally not eligible for return, exchange, or refund unless the product is damaged, defective, or incorrectly made due to an error on our part.

Please carefully check all customisation details, including names, spellings, colours, and other information, before placing your order.

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accommodated if the order has not already entered processing, production, or dispatch.

Customised products may not be cancellable once production has started.

To request a return or report an issue, email us at:

info@kaagazistudio.in

Please mention "Return Request – [Order Number]" in the subject line and include the relevant photographs and details.

We will review your request and get back to you with the next steps.