Privacy Policy

When you visit our website or place an order, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide when contacting us
• Information you provide when subscribing to our communications
• Device and website usage information

We only collect information that is reasonably necessary to operate our website, process your orders, provide customer support, and improve your experience.

We may use the information we collect to:

• Process and fulfil your orders
• Process payments
• Arrange shipping and delivery
• Send order confirmations and updates
• Respond to your questions and requests
• Provide customer support
• Process returns, refunds, or exchanges
• Improve our products, website, and services
• Detect and prevent fraudulent or unauthorised activity
• Comply with applicable legal and regulatory requirements

If you have opted in to receive marketing communications, we may also send you updates about new products, launches, offers, or other Kaagazi Studio news.

Payments made through our website may be processed by third-party payment service providers.

Kaagazi Studio generally does not directly store your complete debit card, credit card, or banking credentials.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

To fulfil your order, we may share relevant information with trusted third-party service providers such as:

• Payment processors
• Courier and delivery partners
• Website and e-commerce service providers
• Technology and analytics providers
• Customer support or communication services

We only share information that is reasonably necessary for these providers to perform their services.

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Provide a better shopping experience
• Support relevant marketing and analytics activities

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

We may use analytics tools to understand website traffic, visitor behaviour, and how customers interact with our website.

This information helps us improve our website, products, and overall customer experience.

Analytics providers may collect information such as device type, browser information, approximate location, pages visited, and website interactions.

Significantly delayed, please contact us and we will work with the carrier to resolve the issue.

If you choose to subscribe to our marketing communications, we may contact you about:

• New collections
• Product launches
• Offers and promotions
• Updates from Kaagazi Studio
• Events or other brand-related information

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional messages relating to your orders.

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.